Returns Policy

This returns policy only applies to physical products that have been shipped to you. These must be in an un-used and re-sell able state. Digital downloads are non-returnable item.

Our policy lasts 14 days. Please contact us within 14 days to be legible for refund. After contact has been confirmed, you then have a further 14 days to send your order back. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also suggest if you are shipping an item over $100 NZD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you’ve done all above and you still have not received your refund yet, please contact us at gravitybygrandy@gmail.com.